Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Free shipping will be shipped by China Post/HongKong Post air mail. Some items can be delivered by EMS/DHL/UPS/TNT/FedEx within 3-9 working days, but you need to pay the extra shipping cost. Please contact us first before placing order.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Wholesale and dropshipping
For wholesale,we will offer discount or free express shipping which only takes 3-7 days to arrive.
For dropshipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you’ve received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside the control of the3xshop.com (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of the3xshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on contact us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Please take note that buyer is responsible for all return postage.
Take big size, because it is not so big, for 16 cm almost through, i.e. 18 cm is the limit. The side of the mouth looks and is made realistic, but feels nothing to do with the present. For the first experience just right.
Everything is fine. As always. Quality goods. Very fast shipping.
Cool, better than the hand for sure) the parcel came in a box wrapped with tape, which inside is not clear, the marking "toy". Use only with grease, take a big one will not regret)
Very fast delivery epacket. In the kit, no additions were like some, which was a little upset. I do not know how to compare with cheap analogs, but judging by the reviews, this quality is much better. A lot of this thing did not expect, but in the end, in fact it was pleasantly surprised, quite nice material and high-quality elaboration of details. The only negative, because of which 4 stars-after the first use found small holes at the joints and not only, which will eventually diverge more, so how much i do not know.
Delivered in 2.5 weeks. Sent the next day. Packed perfectly-nothing is clear what is inside. On the package written toys.
Cool device. Came quickly. The paint quickly crawled, but it's not stoashno
All received!!! Very fast delivery, recommend store!!! The product is very good quality. If you heat under a stream of warm water, then the sensations are very realistic!! Thank you.
All as in the description, the shmonka is really even, take a large size, for my 17 cm. Approached
Ok.
Much better than i expected! It came very fast! One week
Delivery for 3 weeks. Packed in a branded box, over another cardboard box wrapped with tape, came not even crumpled. The item is listed as "toy". The toy is of decent quality, the description corresponds, in the box 1 bag of disposable lubricant, and usb-heated, well, the "friend" itself, which can please.
!!!
Very fast delivery to chelyabinsk for 10 days arrived, sociable store, everyone recommend
Nice
Good feelings! Pleasant material.
All right except q lanpaint comes to first use
To moscow in 18 days. Packed elegantly, in a solid box, wrapped with yellow tape with anti-vandal stickers, the label says "toy". The goods correspond to the order, for the purpose has not yet used. Seller-thank you.
Perfect big one