We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bigger than expected but does its job looks really pretty and shipping was average I’d recommend for the price
Everything is clear
Chic thing. All-metal. Quality. Heavy. Delivery to msk a little more than a month. Tracked all the way to the post office.
Excellent packaging, nothing is forgiven, however, on the parcel paper printed "metal balls". Heavy, made of a whole piece of metal, perfectly polished, without flaws. I recommend.
Thanks! Very preety!
It took a very long time, thought it would not come. But still came the long-awaited parcel. Packed for 5 balls, well, very well packed, nothing is forgiven. The product is cute, ordered a set, as a gift put a condom) a large cork is really huge, and a small one is very small :) if you take one then take the average for beginners. In general, the goods are very good but on a large cork on the rhinestone itself, there is a kotsyk. But not categorically. Another minus, did not put the battery for the mini vibrator. But again it's not scary. Recommend store
Delivery to omsk took a little more than a month. The parcel was tracked. Thank you store!
It arrived very well protected, still has very light aesthetic details: the smaller one had a scratch on it and the big one didn't quite fit the decorative piece, nothing that generally affects their use. Good price for the relationship with its quality.
Packaging is excellent. The toy wrapped in paper, put in a bag of suede and stuffed it all in a zip bag. Cool)
All as in the description.
Very good, very fast delivery
Beware! This is not really a discreet package. Seller sign a package as a "METALL BALL" with a bold font.
Excellent! Well protected and wrapped in a velvet sack. Vibrator working perfectly. It would have been even better, have the balls or plug's come in a box or have a box for all three of them, finally for optional purchase. Otherwise, excellent. Thank you
Lago in time and form, all good