SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Desire XXX Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://desirexxx.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got it fast. everything is very good. thanks
Everything is fine, only waited a long time. Almost 3 months
Rings are much too soft, instantly torn. I would not yet again buy.
A little (too) soft material, overall...
Thanks
Delivery is fast. Through meest express delivery service.
interesting items. the rings are soft. won't hurt to wear them. they are soft but not like jelly. despatched very quickly by the store, and arrived in good shape in very little time. seller is very polite and responsive. I'll submit another feedback after trying out the product in a few days.
Delší dodání. Každý with kroužků Má Jinou tuhost. Singl one me hned prasknul.
Fast delivery. May be the cheapest I have come across for this blister pack of 3 rings; clear, black, dark blue. Good choice for tighter rings. Paid 99c. Can break if stretched to maximum but this is not what would be done in normal use.
very smalls rings
Fast shipping
Excellent Seller. Fast Shipping. Items received as Advertised. Package was received with items were very well & securely packed. Still has to try and test the item. Thank you.
The goods took a long time.
Ordered 04.05.2019, received 29.05.2019 (republic of udmurtia) all corresponds to the description. Normal quality. Very soft, and very well stretch. Tried yesterday in the case, used one ring (the biggest), the difference did not feel at all, today i think to try with a ring of smaller diameter. In any case, you can order, for such money very even good rings, the ratio of price and quality pleases. 5 +
Tnc
ok
Product very fragile but is good. Comfortable material.
It took him a month to get here. Quite a long delivery.
A+++
Eat doooolgo, even wanted to open a dispute. But the store asked not to boil in vain and i immediately miraculously saw the movement of the goods on the track number. Very soft and stretch, i thought they were firmer. Strong chemical smell, hope to fade. Haven't tried it yet.